Privacy Policy
Website: champagnecarbon.com — Last updated: 16/07/2026
Preamble
CHAMPAGNE CARBON places particular importance on the protection of your personal data and the respect of your privacy. This Privacy Policy describes how we collect, use, store and protect information about you when you use the website champagnecarbon.com (the "Website").
It complies with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data ("GDPR") and French Data Protection Act No. 78-17 of 6 January 1978, as amended.
1. Data controller
The data controller for the personal data collected on the Website is:
CHAMPAGNE CARBON, a French SARL (limited liability company with a single shareholder) with a share capital of €1,555,550, registered with the Trade and Companies Register of Reims under number 819 205 915, whose registered office is at 38 Rue Pasteur, 51160 Champillon, France.
Contact for any matters relating to personal data:
- Email: contact@champagnecarbon.com
- Phone: +33 3 10 16 15 31
- Post: CHAMPAGNE CARBON, 38 Rue Pasteur, 51160 Champillon, France
2. Data collected and purposes
We collect and process the following categories of data, for the purposes described below:
2.1 Data collected when placing an order
- Identity: title, surname, first name, date of birth (for age verification)
- Contact details: delivery and billing address, email address, phone number
- Order data: products ordered, amounts, purchase history, personalisation text provided by the customer (lettering text)
- Payment data: processed exclusively by our payment service providers and never stored by us
Purposes:
- Processing and fulfilment of the order, including the production of requested personalisations
- Delivery of the products
- Invoicing
- Customer relationship management and after-sales service
- Handling of returns, refunds and disputes
- Compliance with our legal obligations (in particular tax, accounting and rules on the sale of alcohol to minors)
2.2 Data collected when creating a customer account
In addition to the above:
- Login credentials (email, encrypted password)
- Preferences where applicable (language, communication format)
2.3 Data collected when subscribing to the newsletter or the private access list ("Private Access")
- First name (optional)
- Declared interests (optional)
Purpose: sending marketing information, invitations to private events or launches, and news about our products.
2.4 Data collected via the contact form
- Name, email address and content of the message
Purpose: handling your enquiry and following up on exchanges.
2.5 Data collected via cookies and trackers
See the Cookie Policy for details of the cookies used.
3. Legal bases for processing
In accordance with Article 6 of the GDPR, processing is based on the following legal grounds:
| Purpose | Legal basis |
|---|---|
| Processing and fulfilment of orders | Performance of a contract (Art. 6.1.b) |
| Invoicing and accounting obligations | Legal obligation (Art. 6.1.c) |
| Age verification (sale of alcohol) | Legal obligation (Art. 6.1.c) |
| Customer account management | Performance of a contract (Art. 6.1.b) |
| Handling of contact enquiries | Legitimate interest (Art. 6.1.f) |
| Newsletter and marketing communications | Consent (Art. 6.1.a) |
| Audience measurement and statistics | Legitimate interest or consent depending on cookies (Art. 6.1.a / 6.1.f) |
| Fraud prevention | Legitimate interest (Art. 6.1.f) |
4. Recipients of the data
Your data is accessible to the following persons and entities, strictly to the extent necessary for the performance of their tasks:
- Authorised staff of CHAMPAGNE CARBON: sales team, customer service, accounting
-
Technical and operational service providers:
- Shopify International Limited (Ireland / United States) — hosting of the Website and management of the online store
- Shopify Payments / Stripe — payment processing
- Klaviyo, Inc. (United States) — email communications and CRM
- Meta Platforms Ireland Ltd / Meta Platforms, Inc. — advertising and audience measurement tools (subject to consent to marketing cookies)
- Mail Boxes Etc. (MBE), as well as UPS and DHL depending on the destination — carriers handling deliveries
- Administrative and judicial authorities upon lawful request, including the tax administration and the French Indirect Contributions service
5. Transfers of data outside the European Union
Some of our service providers are established or operate infrastructure in the United States (in particular Shopify, Klaviyo, Meta). Where personal data is transferred outside the European Union, we ensure that such transfers are covered by appropriate safeguards within the meaning of Articles 44 et seq. of the GDPR:
- The European Commission's adequacy decision of 10 July 2023 establishing the EU–US Data Privacy Framework (DPF), for certified providers
- Standard contractual clauses adopted by the European Commission, for transfers not covered by the DPF
- Additional technical and organisational measures where necessary
You may contact us to obtain a copy of the safeguards applicable to a specific transfer.
6. Data retention periods
Your data is retained for the following periods:
| Type of data | Retention period |
|---|---|
| Order data (invoicing, delivery) | 10 years from the order (accounting obligation) |
| Active customer account | Duration of the commercial relationship + 3 years from the last purchase or contact |
| Inactive customer account | Deletion or anonymisation after 3 years of inactivity |
| Newsletter / "Private Access" list | Until unsubscription, then 3 years in archive |
| Commercial prospecting data | 3 years from the last contact initiated by the prospect |
| Cookies and trackers | Maximum 13 months (except cookies essential to the operation of the Website) |
| Connection logs | 1 year (French LCEN obligation) |
At the end of these periods, data is deleted or anonymised.
7. Security
CHAMPAGNE CARBON implements appropriate technical and organisational measures to protect your personal data against loss, alteration, disclosure or unauthorised access:
- Encryption of connections to the Website (HTTPS / TLS)
- Strong authentication of administrative access
- Hosting by a certified provider (Shopify International Limited)
- Selection of providers offering strong contractual security guarantees
- Regular backups and continuity plans
No system being infallible, in the event of a data breach likely to result in a risk to your rights and freedoms, you will be informed in accordance with Article 34 of the GDPR.
8. Your rights
In accordance with Articles 15 to 22 of the GDPR and Articles 38 et seq. of the French Data Protection Act, you have the following rights over your personal data:
- Right of access: obtain confirmation that your data is processed and receive a copy
- Right of rectification: have inaccurate or incomplete data corrected
- Right to erasure ("right to be forgotten"): obtain deletion of your data in the cases provided by law
- Right to restriction of processing: temporarily suspend the processing of your data
- Right to data portability: receive your data in a structured format and transmit it to another controller
- Right to object: object to processing on grounds relating to your particular situation, and at any time to processing for marketing purposes
- Right to withdraw your consent at any time, where processing is based on consent
- Right to give instructions regarding the fate of your data after your death
To exercise your rights, contact us:
- By email: contact@champagnecarbon.com
- By post: CHAMPAGNE CARBON, 38 Rue Pasteur, 51160 Champillon, France
A response will be provided within one month of receipt of your request, which may be extended by two months for complex requests.
Proof of identity may be requested in the event of reasonable doubt as to the identity of the applicant.
Complaint to the supervisory authority: if you consider that your rights are not being respected, you may lodge a complaint with the French data protection authority (CNIL):
- Website: www.cnil.fr
- Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
- Phone: +33 1 53 73 22 22
9. Cookies
The Website uses cookies and trackers. For more information on the cookies used and to manage your preferences, please refer to our Cookie Policy.
10. Minors
The Website is exclusively intended for adults (18 years and over). We do not knowingly collect data concerning minors. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us: we will delete it as soon as possible.
11. Changes to this policy
This Privacy Policy may change to reflect legal, case-law or technical developments. The applicable version is the one published on the Website at the date of consultation. In the event of a substantial change, users with an account or subscribed to the newsletter will be informed by email at least 30 days before the new provisions come into force.
In case of discrepancy between the French and English versions of this Privacy Policy, the French version shall prevail.
L'abus d'alcool est dangereux pour la santé, à consommer avec modération.